Terms of sale
PREAMBLE
These general terms and conditions of sale apply to all sales concluded on the www.tagmoonink.com website.
The tagmoonink.com website is a service provided by TAG MOON INK
Located in SAINT-MARTIN 97150
website URL: tagmoonink.com
e-mail: tag.moonink@gmail.com
The Tagmoonink website sells the following products: personalized jewelry. The customer declares that he/she has read and accepted the general terms and conditions of sale prior to placing his/her order. Validation of the order therefore implies acceptance of the general sales conditions.
PRINCIPLES
These general terms and conditions express the entirety of the obligations of the parties. The purchaser is deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other terms and conditions, in particular those applicable to in-store sales or sales via other distribution and marketing channels.
They are accessible on the Tagmoonink website and will prevail, where applicable, over any other version or any other contradictory document.
Seller and buyer agree that these terms and conditions shall exclusively govern their relationship. The seller reserves the right to modify these terms and conditions from time to time. They will be applicable as soon as they are put online.
If a condition of sale should be lacking, it will be considered to be governed by the practices in force in the distance selling sector whose companies have their headquarters in France.
These terms and conditions are valid until January 01, 2034.
CONTENTS
The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer, from the Tagmoonink website.
These conditions apply to all purchases made on the Tagmoonink website.
These purchases concern the following products: personalized jewelry.
PRE-CONTRACTUAL INFORMATION
Prior to placing an order and entering into a contract, the purchaser acknowledges having been provided, in a legible and comprehensible manner, with these general terms and conditions of sale and with all the information listed in article L. 221-5 of the French Consumer Code.
The following information is provided to the purchaser in a clear and comprehensible manner:
The essential characteristics of the goods;
The price of the goods and/or how the price is calculated;
Where applicable, any additional transport, delivery or postage costs, and any other charges due;
In the absence of immediate performance of the contract, the date or deadline by which the seller undertakes to deliver the goods, regardless of price;
Information concerning the seller's identity, electronic contact details and activities, legal guarantees, digital content functionalities and, where applicable, interoperability, the existence and implementation of guarantees and other contractual conditions.
ORDER
The buyer may place an order online, from the online catalog and using the form provided therein, for any product, while stocks last. The buyer will be informed of any unavailability of the product or good ordered.
For the order to be validated, the buyer must accept the present terms and conditions by clicking on the appropriate link. They must also choose the delivery address and method, and finally validate the payment method.
The sale will be considered final :
after the seller has sent the buyer confirmation of acceptance of the order by e-mail ;
and after receipt by the seller of the full price.
Any order implies acceptance of the prices and descriptions of the products available for sale.
In certain cases, notably non-payment, incorrect address or other problem with the buyer's account, the seller reserves the right to block the buyer's order until the problem has been resolved.
For any questions relating to the tracking of an order, the buyer may send an e-mail to the seller at: tag.moonink@gmail.com, on the following days and at the following times: Monday to Friday, 8am to 7pm.
ELECTRONIC SIGNATURE
The on-line provision of the purchaser's credit card number and the final validation of the order shall constitute proof of the purchaser's agreement:
Payability of sums due under the purchase order;
signature and express acceptance of all operations carried out.
In the event of fraudulent use of a bank card, the purchaser is invited to contact the seller by e-mail at the following address: tag.moonink@gmail.com.
ORDER CONFIRMATION
The seller provides the buyer with an order confirmation by e-mail.
PROOF OF TRANSACTION
Computerized registers, kept in the seller's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as proof.
PRODUCT INFORMATION
The products governed by these terms and conditions are those which appear on the seller's website and which are indicated as sold and dispatched by the seller. They are offered while stocks last.
The products are described and presented as accurately as possible. However, the seller cannot be held responsible for any errors or omissions in this presentation.
Product photographs are not contractual.
PRICES
The seller reserves the right to modify its prices at any time, but undertakes to apply the prices in force at the time of the order, subject to availability on that date.
Prices are given in euros. They do not include delivery charges, which are invoiced in addition and indicated before the order is validated. Prices take into account the VAT applicable on the day of the order, and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store.
If one or more taxes or contributions, notably environmental, are created or modified, either upwards or downwards, this change may be reflected in the sale price of the products.
PAYMENT
This is an order with a payment obligation, which means that placing the order implies payment by the buyer.
To pay for the order, the purchaser may choose from all the payment methods made available by the seller and listed on the seller's website.
The buyer guarantees the seller that he/she has the necessary authorizations to use the method of payment chosen by him/her when validating the order form.
The seller reserves the right to suspend all order processing and deliveries in the event of refusal to authorize payment by credit card by officially accredited organizations, or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or to honor an order from a buyer who has not paid in full or in part for a previous order, or with whom a payment dispute is in progress.
Payment must be made in full on the day the order is placed, using the following methods:
Credit card (via the secure onerway platform).
Paypal.
PRODUCT AVAILABILITY - REFUND - RESOLUTION
Except in cases of force majeure or when the online store is closed, as clearly announced on the home page of the site, shipping times will be as indicated below, subject to availability.
Shipment times run from the order registration date indicated on the order confirmation e-mail.
Delivery times vary according to the country of dispatch and postal delivery times.
The TAG team undertakes to send your order within 1 to 2 working days.
Please note that orders are shipped from our workshop in SAINT-MARTIN 97150.
In case of unavailability of the ordered product, the buyer will be informed as soon as possible and will have the possibility to cancel his order. The buyer will then have the choice of requesting either a refund of the sums paid within 14 days of their payment, or an exchange of the product.
DELIVERY
Delivery means the transfer to the consumer of physical possession or control of the goods. The products ordered are delivered according to the terms and conditions and within the period specified above.
Products are delivered to the address indicated by the purchaser on the order form, and the purchaser must ensure that this address is correct.
For deliveries outside the European Union, the customer must pay any customs duties or other taxes due when importing the products into the country of delivery. Any related formalities are also the exclusive responsibility of the customer. The customer is solely responsible for verifying the possibility of importing the products ordered with regard to the rights of the territory of the country of delivery.
Any parcel returned to the seller because of an incorrect or incomplete delivery address will be reshipped at the buyer's expense. At the buyer's request, an invoice can be sent to the billing address and not to the delivery address, by validating the option provided for this purpose on the order form.
If the purchaser is absent on the day of delivery, the deliveryman will leave a delivery notice in the letterbox, allowing the purchaser to collect the parcel at the place and time indicated.
If, at the time of delivery, the original packaging is damaged, torn or open, the buyer must check the condition of the items. If they have been damaged, the buyer must refuse the parcel and note a reservation on the delivery note (parcel refused because opened or damaged). The purchaser must indicate any anomaly concerning the delivery on the delivery note in the form of handwritten reservations accompanied by his/her signature (missing product compared to the delivery note, damaged parcel, broken products, etc.). This verification is considered to have been carried out once the purchaser, or a person authorized by the purchaser, has signed the delivery note. The buyer must then confirm these reservations to the carrier by registered mail within two working days of receiving the item(s) at the latest, and send a copy of this letter by post to the seller at the address given in the site's legal notice.
If products need to be returned to the seller, they must be returned to the seller within 14 days of delivery. Any claim made outside this period will not be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).
The buyer must notify the seller on the day of delivery, or at the latest on the first working day following delivery, of any claim of error in delivery and/or non-conformity of the products in kind or in quality compared to the indications on the product sheet, enclosing a photo of the product(s) after opening. Any claim made after this deadline will be rejected.
Claims must be made by e-mail to the following address: tag.moonink@gmail.com
Personalized products are neither refundable nor exchangeable, except in the case of an order damaged in transit. In this case, a photo will be requested upon receipt.
No refund or exchange will be made in the event of poor care or negligence on the part of the customer.
RIGHT OF WITHDRAWAL
According to article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized.
FORCE MAJEURE
Any circumstances beyond the control of the parties preventing the performance of their obligations under normal conditions shall be considered as grounds for exoneration from the parties' obligations and shall result in their suspension.
The party invoking the aforementioned circumstances must immediately notify the other party of their occurrence, as well as of their disappearance.
Force majeure” means any irresistible, unforeseeable, unavoidable event or circumstance beyond the control of the parties, which cannot be prevented by the parties, despite all reasonable efforts. The following are expressly considered to be cases of force majeure or fortuitous events, in addition to those usually accepted by the jurisprudence of French courts and tribunals: blockage of means of transport or supply, earthquakes, fires, storms, floods, lightning, stoppage of telecommunication networks or difficulties specific to telecommunication networks external to customers.
The parties will meet to examine the impact of the event and agree on the conditions under which performance of the contract will continue. If the case of force majeure lasts longer than three months, the present terms and conditions may be terminated by the injured party.
MEDIATION
In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our company has set up a consumer mediation system. The chosen mediation body is: CNPM - MEDIATION - CONSOMMATION. In the event of a dispute, you can submit your claim on its website: http://cnpm-mediation-consommation.eu or by post by writing to CNPM - MEDIATION - CONSOMMATION - 27 Avenue de la Libération 42400 SAINT-CHAMOND.
INTELLECTUAL PROPERTY RIGHTS
The content of the website remains the property of the seller, who is the sole owner of the intellectual property rights to this content.
Buyers undertake not to make any use of this content; any total or partial reproduction of this content is strictly forbidden and may constitute an infringement of copyright.
INFORMATION TECHNOLOGY AND CIVIL LIBERTIES
The nominative data supplied by the purchaser is required to process the order and to issue invoices. It may be communicated to the seller's partners responsible for the execution, processing, management and payment of orders.
APPLICABLE LAW
These terms and conditions are governed by French law. The competent court is the court of law. This applies to both substantive and formal rules. In the event of a dispute or claim, the buyer should first contact the seller to obtain an amicable solution.